Responsible Gaming — Know Yourself, Know Your Limits
Playing at fancy is entertainment only — it is not a source of income. We want every member to play in a healthy way, understand their own budget, and seek support when needed. On this page you will find out how to use fancy's tools to keep your gaming in check.
Tools to keep yourself in control
These features are available in your fancy account panel and can be turned on at any time.
Set a Deposit Limit
Cap the maximum amount you can deposit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Set a Loss Limit
Decide in advance how much you are willing to lose within a set period. When you reach the limit, your account will be paused automatically.
Session Time Limit
Set how long you want to play in one sitting. When the time is up, fancy will ask you to take a break.
Cooling-Off Period
If you want a short break, choose a cooling-off period of 1 to 90 days. During this time you cannot make deposits or place bets.
Self-Exclusion
If you need a longer break, you can close your account for a fixed period or permanently. Contact us via live chat or email.
View Your Gaming History
Review your account transaction and betting history. Check for yourself how much time and money you are spending.
Important: All casino and betting activity at fancy is strictly for people aged 21 and above. Minors are not permitted to open or use an account under any circumstances. Keep children and teenagers in your household away from your account.
What is responsible gaming and why does it matter?
For many people, taking part in sports betting or casino games is a form of enjoyment. But when gaming shifts from a regular pastime to an addiction, it can have a negative impact on personal, family, and financial life. fancy believes that for every member, gaming should be a planned part of entertainment — not a way to escape stress, and certainly not an attempt to recover losses.
The core of responsible gaming is respecting three limits — time, money, and your mental state. If you are tired, upset, or feeling low, you should not sit down to play. Play with a clear head, within a budget you set in advance, and do not chase losses by placing bigger bets.
Our Terms and Conditions explain in detail how to manage your account and the circumstances under which fancy may step in to protect a member. It is worth reading these once.
To learn how your personal information and gaming history are kept secure, see our Privacy Policy.
Recognise the warning signs
If any of the following signs apply to you, please seek support.
You keep placing larger bets trying to win back money you have lost.
You are secretly borrowing or taking money from family or friends to fund your gaming.
Whenever you try to stop playing, you feel restless, irritable, or anxious.
You are spending money meant for essentials — such as food, rent, or your child's education — on betting or gaming.
You are neglecting work, family, or social responsibilities and spending most of your time gaming.
You are hiding from your family how much time or money you are spending on gaming.
A day without gaming feels incomplete or leaves you feeling more stressed.
Where to find support
You do not have to carry this alone. fancy's support team, your family, and professional counsellors are here for you.
fancy Live Chat Support
Support is available 24 hours a day, 7 days a week in both Bangla and English. Open live chat directly to request account limits or self-exclusion.
Contact by Email
If you prefer not to chat directly, write to fancy's support email. The 24/7 support team responds in Bangla.
Family and Close Ones
Not sure whether you have a problem? Tell someone you trust in your family. People around you can often see things more clearly from the outside.
Professional Counsellors
A mental health specialist or counsellor can teach effective methods for dealing with addiction. This service is available at hospitals and community clinics.
Religious and Community Leaders
In the context of Bangladesh, seeking religious guidance or speaking with a local community leader is a practical path for many people.
Quick Self-Exclusion
If you need immediate help, type "self-exclusion" in fancy's live chat. The team will arrange to close your account right away.
Tips for healthy gaming
Set your budget in advance
Decide beforehand how much money you can spend on entertainment each week or month. Never deposit more than that amount. You can use fancy's deposit limit tool to enforce this budget automatically.
Do not chase wins
Winning in games or betting is never guaranteed. The mindset of "I'll make back what I lost tomorrow" has led many people into financial difficulty. If you lose, take a break — do not make decisions when you are tired.
Take regular breaks
Playing for long stretches without a break increases stress and reduces your judgement. Take at least a 10–15 minute break every hour. fancy's session limit tool reminds you to do this.
Keep your account away from minors
Never share your fancy account password with any underage members of your household. Keep your device locked. If anyone under 21 uses your account, it is a violation of fancy's rules.
For answers to more general questions, visit our FAQ section — it has straightforward answers on accounts, payments, and bonuses.