Privacy Policy — fancy

1 Introduction and Scope

This privacy policy applies to all services, platforms and user interactions of fancy (fancybet.cam). It takes effect from the moment you visit our website, create an account, play games or take part in betting activities.

To learn more about fancy, the scope of our operations and company background, please read our About Us page.

By using this platform you confirm that you are 21 years of age or older and that you accept all terms of this privacy policy. If you disagree with any part of this policy, you are advised to stop using our services.

2 What Information We Collect

fancy collects two types of information from its users: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you supply during registration, verification or use of our services:

• Full name and date of birth
• Email address and mobile number
• Copy of national ID card or passport (for account verification)
• Financial transaction details — bKash, Nagad, Rocket or Upay number
• Preferences and settings provided by the user
• History of communications with the support team

2.2 Information Collected Automatically

Information recorded automatically from your device and browsing behaviour:

• IP address and unique device identifier
• Browser type, operating system and screen resolution
• Time of site access, pages visited and click patterns
• Information obtained from cookies and similar tracking technologies
• Duration of gaming sessions and betting patterns (for analysis purposes)

2.3 Information Received from Third Parties

In some cases, information may also be received from payment processing partners or identity verification service providers. This information is used solely to ensure the security of your account.

3 Purpose of Data Use

fancy uses collected information only for the purposes listed below. No information is collected or used unnecessarily.

• Account Management: Completing registration, verifying identity and maintaining account security.
• Payment Processing: Securely completing deposits and withdrawals via bKash, Nagad, Rocket and Upay.
• Customer Support: Providing assistance via 24/7 live chat and email, and resolving complaints.
• Fraud Prevention: Detecting suspicious activity and preventing misuse of accounts.
• Service Improvement: Conducting analysis and research to improve the user experience.
• Responsible Gaming: Monitoring user playing patterns to identify risky behaviour and provide support.
• Legal Compliance: Adhering to applicable laws and regulations and meeting regulatory requirements.
• Communications: Notifying users about important service-related information, policy changes and bonus offers.

4 Sharing and Disclosure of Information

fancy never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

Limited information is shared with trusted partners for activities such as payment processing, identity verification, technical infrastructure and customer support. These partners may use the information only for the purposes specified in their agreements.

4.2 Legal Obligations

In the event of a court order, a lawful request from a government authority or a legal obligation, necessary information may be provided to the relevant authority.

4.3 Corporate Changes

In the event of a company merger, acquisition or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such circumstances.

5 Data Storage and Security

fancy uses industry-standard security technology to protect your information. All data is transmitted via SSL (Secure Socket Layer) encryption and stored in an encrypted state.

5.1 Security Measures

• All data transfers secured with 256-bit SSL encryption
• Server-level firewall and intrusion detection systems
• Strict role-based access controls for staff accessing data
• Regular security audits and vulnerability assessments
• OTP verification for suspicious login attempts

5.2 Data Retention Period

Your information will be retained for as long as your account is active. Even after an account is closed, certain information may be retained for a further period as required by legal obligations, fraud investigations or dispute resolution. This retention period is determined in accordance with applicable law.

6 Cookies and Tracking Technologies

fancy uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens and core functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme and other settings.
• Analytics Cookies: Used to understand site usage patterns, which helps improve the quality of our services.
• Advertising Cookies: Used to display relevant promotional content.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may disrupt certain key features of the site and may cause issues with logging in.

7 User Rights

fancy believes that users should remain in control of their data. Your rights regarding your information are set out below:

• Right to Access: You may request a copy of all information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, although some data may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that your information stop being used for specific purposes.
• Right to Object: You may opt out of marketing communications.
• Right to Data Portability: You may receive your information in a standard format.

To exercise these rights, contact our support team via 24/7 live chat or write to the email address listed below. We generally respond to all requests within a reasonable time.

8 Responsible Gaming and Data

fancy uses collected data to monitor user gaming behaviour. The purpose of this monitoring is to identify risky gaming habits and provide timely support when needed. This data is not used for any other purpose beyond protecting the user.

For detailed information on building healthy and controlled gaming habits, please read our Responsible Gaming page. It contains important information on self-exclusion, setting deposit limits and taking breaks. All casino and betting activities are for users aged 21 and above.

9 Protection of Minors' Data

fancy's services are intended solely for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Through account verification we ensure that only adults can use the platform.

If we are informed that information from a minor has been collected by mistake, we will immediately arrange to delete that information and close the associated account.

10 Policy Changes and Updates

fancy reserves the right to amend this privacy policy as needed. For significant changes, users will be notified in advance via their registered email or through a public notice on the site.

Continued use of the platform after any changes will be taken to mean that you agree to the updated policy. You are therefore advised to visit this page regularly.

For complete information on the general terms and conditions of our services, please read the Terms and Conditions page, which contains detailed guidelines on account use, bonuses and financial transactions.

11 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please get in touch with us. fancy's support team is available to assist in both Bengali and English.

For general enquiries, visit our FAQ page — it contains answers to common questions about accounts, payments and services.